At Willingner Kelpies, we are committed to providing excellent customer service.

If you have any questions about your order, our products, or our policies, we're happy to help.

Customer Support

Email: support@willingnerkelpies.com

We aim to respond to all enquiries within 1–2 business days.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (AEST/AEDT)

Closed on weekends and Australian public holidays.

Order Enquiries

When contacting us about an order, please include:

• Your full name.
• Your order number.
• A brief description of your enquiry.

Providing this information helps us assist you more quickly.

Product Questions

If you need assistance selecting the correct collar size, choosing customisation options, or learning more about our products, please contact us before placing your order. We're always happy to help.