Effective Date: July 8, 2026

At Willingner Kelpies, we work hard to ensure your order is carefully prepared and shipped as quickly as possible.

Order Processing

• Orders are processed within 1–3 business days.
• Personalised or custom-made items may require 3–7 business days to produce before dispatch.
• Orders are processed Monday to Friday, excluding public holidays.

If we experience a high volume of orders, processing times may be extended. If there is a significant delay, we will contact you.

Shipping Within Australia

We ship Australia-wide using trusted postal and courier services.

Estimated delivery times:

• Standard Shipping: 3–8 business days
• Express Shipping (where selected): 1–4 business days

Delivery timeframes are estimates only and may vary depending on your location and the shipping provider.

International Shipping

We may offer international shipping to selected countries.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authority.

International delivery times vary depending on destination and customs processing.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

Willingner Kelpies is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Parcels

Once your order has been handed to the shipping carrier, delivery is outside our control.

If your parcel appears lost or significantly delayed, please contact us, and we will assist you in lodging an enquiry with the shipping provider.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the item and packaging so we can assist you promptly.

Questions

If you have any questions regarding shipping, please contact us at support@willingnerkelpies.com.