Terms of service
Effective Date: July 8, 2026
Welcome to Willingner Kelpies. By accessing our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
1. General
Throughout this website, the terms "we", "us", and "our" refer to Willingner Kelpies.
By visiting our website or purchasing from us, you agree to these Terms of Service and any applicable laws and regulations.
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being published on this page.
2. Online Store Terms
By using this website, you confirm that:
- You are at least 18 years of age or have the permission of a parent or guardian.
- You will not use our products for any unlawful purpose.
- You will not transmit viruses, malware, or any code intended to damage our website or interfere with its operation.
3. Products
We strive to display our products as accurately as possible. However:
- Colours may vary depending on your screen or device.
- Product sizes and measurements are approximate.
- As many of our products are handmade or personalised, slight variations may occur.
We reserve the right to discontinue products or limit quantities at any time without notice.
4. Pricing
All prices are displayed in Australian Dollars (AUD) unless otherwise stated.
Prices are subject to change without notice.
We reserve the right to correct any pricing errors and to cancel orders placed using incorrect pricing.
5. Orders
We reserve the right to refuse or cancel any order if:
- Payment cannot be processed.
- Fraudulent or suspicious activity is suspected.
- A product becomes unavailable.
- There has been an error in pricing or product information.
If we cancel your order after payment has been received, you will receive a full refund.
6. Personalised Products
Customers are responsible for ensuring all customisation details, including spelling, colours, sizes, and design selections, are correct before placing an order.
Once production has commenced, personalised orders cannot be changed or cancelled.
7. Shipping
Estimated delivery times are provided as a guide only and are not guaranteed.
We are not responsible for delays caused by postal services, couriers, weather events, customs processing, or circumstances beyond our control.
8. Returns & Refunds
Please refer to our Return & Refund Policy for information regarding returns, exchanges, and refunds.
9. Dog Safety
Our collars, leads, and accessories are designed for everyday pet use. It is the owner's responsibility to:
- Select the correct size for their dog.
- Inspect products regularly for signs of wear or damage.
- Replace products when they become worn or unsafe.
- Supervise pets when using collars, leads, or accessories where appropriate.
Willingner Kelpies is not liable for injury, loss, or damage resulting from misuse, improper fitting, failure to inspect products, or normal wear and tear.
10. Intellectual Property
All content on this website, including logos, branding, product designs, photographs, graphics, and written content, is the property of Willingner Kelpies unless otherwise stated.
No content may be copied, reproduced, or used without our written permission.
11. Limitation of Liability
To the fullest extent permitted by Australian law, Willingner Kelpies shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms excludes or limits any rights or remedies available under the Australian Consumer Law.
12. Privacy
Your use of our website is also governed by our Privacy Policy.
13. Governing Law
These Terms of Service are governed by the laws of Australia. Any disputes arising from these Terms will be subject to the jurisdiction of the Australian courts.
14. Contact Us
If you have any questions regarding these Terms of Service, please contact us.